Job Title: Network Engineer
Company Overview:
Reward360 Global Services Pvt Ltd is India’s premier Customer Engagement Solutions Company. Headquartered in Bengaluru with global offices in Dubai and Singapore, we power data-driven loyalty and reward platforms for some of the world's biggest banking and enterprise brands. We are seeking a technically skilled and motivated IT Support Engineer to join our IT Operations team in Bengaluru to manage end-user environments, network troubleshooting, and internal IT infrastructure.
Role Summary:
• Position: IT Support Engineer
• Experience: 2 to 3 Years
• Location: HSR Layout, Bengaluru (On-site)
• Employment Type: Full-time
• Shift Requirements: Ability to handle occasional weekend updates or rotation shifts to align with corporate infrastructure needs.
Key Responsibilities:
• L1 & L2 Support: Provide high-quality technical support for corporate hardware, operating systems, enterprise software, and core business applications.
• System Administration: Deploy, configure, and manage corporate systems running Windows, Ubuntu Linux, and macOS.
• Identity & Cloud Management: Administer access control, account provisioning, and troubleshooting within Microsoft 365, Active Directory, and Microsoft Entra ID.
• Network & Security Troubleshooting: Monitor and diagnose standard networking infrastructure, including LAN/WAN, Wi-Fi, VPN connectivity, DNS, DHCP, and basic firewall configurations.
• Asset & Vendor Coordination: Maintain an up-to-date hardware and software asset license inventory. Coordinate directly with technology vendors to resolve device issues under warranty.
• Incident Lifecycle Management: Track, document, and resolve support tickets inside the internal helpdesk system while maintaining clear documentation in the internal IT knowledge base.
Required Technical Skills & Qualifications:
• Education: Graduate degree in Computer Science, Information Technology, or a related field (B.E, B.Tech, BCA, B.Sc).
• OS Administration: Hands-on command over Windows desktop management and foundational command-line navigation inside Ubuntu Linux environments.
• Enterprise Tools: Clear operational exposure to Microsoft 365 Admin Portal and enterprise Active Directory tasks.
• Network Basics: Comfortable explaining and troubleshooting core network layers (routing, switching, wireless access points, and secure corporate VPN tunnels).
• Communication: Strong professional verbal and written communication skills to interface confidently with internal stakeholders across engineering, product, and finance teams.
Good to Have (Preferred Extras):
• Experience working with mobile device management tools like Microsoft Intune / Endpoint Manager.
• Foundational awareness of security platforms such as Zscaler (ZIA/ZPA),DLP and CrowdStrike Falcon.
• Basic automation familiarity using PowerShell or basic shell scripts along with LLM and MCP.