Reward360 Global Services Pvt Ltd is India’s premier Customer Engagement Solutions Company. Headquartered in Bangalore with an office in Singapore and Dubai, our global loyalty solution has been built after years of deep understanding of customers, nuances of loyalty diaspora, the onset of big data and most importantly the simplicity of delivery across any loyalty program. For over 10 years, R360’s loyalty and rewards platforms have driven ambitious loyalty programs for some of the world’s biggest brands – including Standard Chartered Bank, American Express and HDFC Bank. With 2000+ retail alliances in India and access to over 10 million rewards globally, gives us the edge to be one of the most exciting and growing company in Asia. We have a multidisciplinary team of technology experts, product, engineers, data scientists, client relationship managers and customer experience professionals.
Account Manager
The role:
- Primary point of contact for clients, fostering strong relationships and understanding their needs and challenges.
- Manage accounts and expand them, identifying upsell and cross-sell opportunities, and ensure customers take full advantage of all offerings.
- Work with cross-functional teams (support, product development, technology and operations) to effectively drive results and solve customer problems.
- Conduct regular check-ins and business reviews with clients to assess progress, gather feedback, and discuss roadmaps/goals.
- Share customised reports, presentations, and performance insights with clients to demonstrate the impact of our solutions.
- Manage customer escalations and ensure issues are resolved quickly and effectively.
- Monitor customer health metrics, track success KPIs, and regularly report on customer outcomes to leadership.
- Ensure accurate and timely billing and liaison with finance team on the account receivables.
Requirements:
5 to 10 years relevant experience in handling B2B accounts
Fintech and e commerce industry good to have
Excellent communication and Interpersonal skills
Cross collaborative way of working by building relationships internally and externally
Experience in startups and growth stage companies is a must
End to end ownership of the sales and account management cycle
Excellent communication and interpersonal skills
Ability to convince C suite and Leadership at Banks
Excellent with nunbers
Team mentorship and leadership experience good to have.
Hands on approach to solving problems